Julia's Story - In Her Own Words

When my mom passed away a few years ago my dad was left living on his own in our old family home in about 200 miles from us.  He agreed with me and my husband that it would be good to have him closer to us so we moved him down to our village in a house 10 minutes from ours.  It was great for me to know I could keep a closer eye on him and make sure he was ok - and good for dad as he could see us and his grandchildren more often.

I could see that he was becoming more frail but he has always been a very independent man and he didn’t feel ready for any sort of care. I was left wondering what I could do to ensure that he really was ok when he was on his own. A friend mentioned StackCare and it sounded like a great solution!

Installing StackCare in my dad’s home was dead simple, as was setting up the app on my phone.  The sensors in his home are small and unobtrusive.  It quickly got to know dad’s normal behaviors – his times for going to bed, getting up and visiting the bathroom for example. If he deviates from these norms it tells me and we can check to see if there’s a problem.

StackCare really came into its own after dad had a nasty bladder infection.  After a brief hospital stay he came home and had to use a catheter for a short while, but the medication he was also on made him confused. I could see on the StackCare app that dad had had a terribly restless first night home and, as the app knows what is normal behavior for my dad, it sent me an alert to say he had been visiting the bathroom much more than usual. This was more than enough for me to check-in, and to my horror in his state of confusion he’d damaged the catheter and so I got him back to the hospital straight away. Without StackCare we wouldn’t have known exactly what had gone on, and maybe not even known at all for some time either. The information StackCare gave us was really valuable in knowing what had actually gone on during that night.

I love the reassurance that StackCare gives me.  It’s incredibly clever and it does all the work for you. Dad loves having it in the house too as he knows that we can keep an eye on him, but from a distance, so he keeps his independence whilst feeling secure. He likes that there are no cameras involved, so he doesn’t feel like he’s being spied on! 

StackCare is a great solution for us, it allows my dad to stay independent in his own home for that much longer and gives us another level of reassurance that he really is ok.

Julie (we changed her name for privacy reasons) kindly gave StackCare permission to reproduce her story. As we publish this, her Dad is doing great and enjoying his continuing independence.

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Tech Trends - How seniors view things...

AARP: “Three in four older Americans want to stay in their homes and age in place, and technology that allows them to get help in an emergency or track their health virtually can be critical to helping them achieve that goal.”

An AARP survey “2020 TECH AND THE 50+” which came out in December 2019 offers some interesting insights into older adults’ increased usage and acceptance of technology and confirms a growing trend.

Adults aged 50 and older adopt and use smart technology on a daily basis at the same rate as consumers aged 18-49. (p.5). They are increasingly interested in Smart Home Safety Technology which provides convenience, safety and peace of mind. Consequently, in the last 2 years, the adoption of Smart Home Technology by older adults has more than doubled from 7% to 19%. (p.32)

Of particular interest for StackCare @home is the older adults’ high level of interest in purchasing systems that will monitor their wellbeing. 42% are interested in purchasing “A system that lets a family member know if you are okay, or if your daily routine changes suggesting you might need help”. In addition, 39% of older adults are interested in purchasing “Sensors placed throughout your home to detect if someone falls and if so, calls for emergency help”. (p.35)

StackCare @home fulfills these requirements: motion sensor technology and data science algorithms constantly search for anomalies and occurrences or events and when something is spotted (this is where Artificial Intelligence “understands” that there may be a problem) the notification platform issues a notification back to the family or the caregiver.

The current pandemic is likely to lead to a further increase in these percentages as more and more people will want to continue living in their own home as they get older. Seniors themselves (not just their families and caregivers) want the reassurance to know that someone will be notified and come to help them if they have a problem without them having to actively make a call or push a button.

In conclusion, we can see a growing interest in home monitoring systems which facilitate aging in place safely. A discrete motion sensor system is a great solution to maintain the seniors’ independence and give peace of mind to their families.

Nathalie de Vazeille
Sales & Marketing Manager - StackCare

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Citations from: Nelson Kakulla. Brittne. 2020 Tech Trends of the 50+. Washington, DC: AARP Research, January 2020. https://www.aarp.org/research/topics/technology/info-2019/2020-technology-trends-older-americans.html

https://www.aarp.org/content/dam/aarp/research/surveys_statistics/technology/2019/2020-tech-trends-survey.doi.10.26419-2Fres.00329.001.pdf

Smart Technology Helps Older Adults Continue Living Independently

Reproduced with kind permission from Integrative Care Management LLC @www.CareManager4U.com

Three out of every four seniors today live in their own homes and, not surprisingly, the great majority (76%) would like to stay there; although some may be forced by finances to do so. The current COVID-19 pandemic and its dramatic effects on retirement communities is only reinforcing older adults’ reluctance to give up aging in their own homes.

Understandably, there is always the worry for the families of older adults and particularly worry for those seniors living alone. The advancement in artificial intelligence or “AI” as a tool to assist caregivers monitor aging loved ones is something that I have been interested in and using with clients off and on for the last 8 years. I hope that you will find this information to be a useful introduction to some benefits of implementing an AI system.

There are many reasons why it may be difficult to check in personally on mom or dad (geographical reasons, time constraints, enforced social distancing) so an AI system which notifies you if there is an issue with your older parent is of great value. An AI system can give caregivers peace of mind as well as provide the senior a sense of security knowing that someone will come to their help should they need it.

Companies such as Stack Care, Billy, SensorsCall and CarePredict are producing the next generation of artificial intelligence (AI) and motion sensor technology devices for seniors. Using sophisticated data science, AI is able to monitor and interpret activity patterns, then simply and easily show if a loved one is sleeping well, is visiting the bathroom too often, whether his/her typical patterns have changed, or even seeing the room temperatures to make sure everything is set for the ideal climate.

It is advances in complex AI that allow monitoring systems to do this with motion sensors - like the ones that open the supermarket doors - placed in the bedroom, bathroom and favorite room (where Mom or Dad hangs out most during the day). Algorithms constantly search for anomalies and occurrences or events and when something is spotted (this is where the Artificial Intelligence “understands” that there may be a problem) the notification platform issues an alert back to the family or the caregiver via their phone.

Advanced systems, such as Stack Care, can continuously learn and adjust over time, helping to maintain accuracy as people age and routines change. The best also help maintain privacy and dignity by avoiding any use of cameras or microphones, so your senior loved one can go ahead and hang out in their favorite lime green pajama all day long!

Benefits to using AI:

• It preserves the older adult’s independence and dignity, while discretely monitoring his/her wellbeing.
• Offers peace of mind to family members.
• AI can detect small changes in pattern that caregivers may not catch.
• Early intervention often helps avoid an emergency.
• Advanced systems, like Stack Care, are unobtrusive with small and silent sensors.
• Privacy and freedom since the system should just work in the background with no cameras.
• Automatic daily updates which monitors any changes in patterns.
• Several family members/caregivers can have access to the app and are able to communicate with each other via the app.

A product that continues to get better after you buy it...

Here at StackCare we're committed to enabling privacy and dignity for seniors living alone while providing peace of mind for their families. Part of that commitment is always looking for new features that we can add to StackCare and we'll continue to roll out software upgrades free of charge as we turn new ideas into a reality.

One of our customers asked us why all notifications and alerts had to be negative, couldn't StackCare just provide a regular message that everything was ok? Stack's engineers and marketing team got to work and the Daily Update was created.

Mid-morning every day a notification will pop-up on your phone just letting you know how things look. As with all our notifications you can also decide to turn it off if you don’t need/want it and you can also add additional family members at no charge so that they can also know Mom/Dad/Grandma is ok.

At the best of times we all live busy, hectic lives and seniors don't always want to be bothered by phone calls asking about health and wellness. StackCare @home lets family members and/or caregivers see at a glance that activity patterns are typical, bathroom visits haven’t changed and that Mom/Dad is sleeping well; you’ll see whether you need to follow up and you’ll know what questions to ask.

With peace of mind that all is OK, you can go ahead and call your senior loved one(s) and chat about the movie they watched, or the grandkids, or a new recipe…

Here at StackCare, we’ll keep working to make sure you have a product that continues to get better after you buy it!

Nigel Mould, CEO - StackCare

Dealing With The Unexpected

Here at StackCare, we think a lot about how to be sure our families and seniors get the information they need at the times when they need it. We work hard to present high quality, relevant metrics in a way that’s informative but not overwhelming. We want families to know enough to help their senior loved ones, but not so much that their privacy is diminished.

I am StackCare’s principal data scientist. I’m also a future customer.

My Mom and Dad are in their mid 70s. They’re still doing really well and are completely active and independent. While they might be more independent than most of our seniors, we thought they might enjoy seeing what our product could do and we’d benefit from their unvarnished feedback; they kindly agreed to join the group who were testing our products.

By testing with my own parents I expected that we would confirm algorithm behavior and be checking the user experience, as with our other testers. Indeed, this has been the case.

This week though, that test turned out to have very real, personal value to me - and to my parents. My parents and I unexpectedly experienced the peace of mind that the StackCare system hopes to bring to our families.

Here’s our story:

Mom had major foot surgery last September and has been recovering for months. She’s been moving more slowly than usual which makes her seem as though she is less independent than she was before surgery. The good news is that she’s finally, albeit slowly, regaining her activity level..

Now that Mom is walking on her own again and can drive, Dad decided it was finally OK to head out of town to take care of some of their other projects. Mom was proud to be recovered enough to be independent again! Dad and I still worried she’d hurt her fragile foot and experience a setback. The timing of our StackCare system test at their house turned out to be coincidentally perfect. I added Dad to their site so he could keep an eye on Mom too. It’s very sweet to see how much they care for each other. I live nearby, but responsibilities for my own family and work mean that I can’t get over to help Mom every day. I’d drop everything if I had to, but it’s nice to be able to carry on normally.

Just two days after Dad left, Mom’s cell phone completely stopped working!

She said it went into “paperweight mode.” She let Dad know, and let all of us kids know via email that she needed us to send her all of our contact information (phone numbers!) since it was lost on her broken phone. She was quietly and independently solving her own issues and, not wanting to fight the crowds at the mall, she also waited a couple of days more until after the weekend to replace her phone.

I’d have worried more, but when I peeked at the StackCare app, I could see that everything was OK. I didn’t see any reasons to worry. She wanted her independence and to solve things her way. And I didn’t have to take any time off work. And I didn’t worry. We both got what we needed.

The story doesn’t end there.

When I called her to congratulate her on her newly recovered independence and ask about her shiny new phone, she confessed that her landline was only functional for incoming calls! It turns out, the only way for her to get a message out for those few days was email!

She had been completely without a way to communicate out except for email or using the car!

Retroactive worry immediately welled up. All the “what-ifs” and “might-have-beens” raced through my mind.

But then, I remembered that the whole time she was alone, I was able to know that she was fine. The algorithms worked. And if there had been an issue, I’d have seen it in her data or gotten a notification.

The feeling of peace-of-mind was much more than a tagline to me. It was real.

I hope you’ll take the chance to try it out.

Malia Beaulieu, Chief Data Scientist - StackCare

StackCare Launches Shop For Pre-Orders

We're gearing up for launch of our StackCare @home product and estimate that we'll be delivering first customer orders by early February (and we'll ship it earlier if we can!). It's exciting seeing boxes being delivered and knowing that we're about to start enabling more people to live their silver years independently at home while we reduce the natural anxiety and worry that family members have for their loved ones.

Today we kick off our online shop for pre-orders with a special deal of free hardware for our first subscribers and with free shipping. Once you receive the product, just download the app, follow the instructions and your system will start collecting motion events which will show up in the app within 24-48 hours.

We'll be putting up a full page of FAQs and help topics before products ship, but you can already see a couple of short videos on how StackCare works and where sensors are ideally placed.

Follow us on Facebook for updates, or check back here of course!

Wesley Cheng, COO - StackCare

How It works...

Today we open the curtains a little further and launch our How It Works page. Our great team of engineers focussed on privacy and dignity, keeping all information limited to motion data; that way we're reporting back to you based on the household without any need for cameras or microphones.

The StackCare app will launch with a number of features and we intend to keep developing and updating it with new ideas and options; in other words, we'll be providing a product that continues to adjust and get even better over time - We don't want any of our customers to get left behind when we launch something new.

Finally, because of all the questions we've been getting, we'll be opening our online shop in the near future for pre-orders. Keep an eye out for some special early-bird offers!

Nigel Mould, CEO - StackCare

Introducing StackCare

Just 2 years ago the team at Stack thought we could do something special using the spatial awareness experience we had accumulated; taking that knowledge and building on our machine learning capabilities we added some critical data science expertise and, hey presto, the recipe was complete… StackCare was born.

As the product has developed, Stack has worked with a number of Continuing Care Retirement Communities (CCRCs) to pilot, refine and roll-out the 24/7 individualized safety monitoring product. Customer notifications such as morning wake alert and bathroom overstays helped to detect potential falls and elopement events. We’ve also been providing insights into data care and analytics like activity levels and bathroom use making CCRC care staff more efficient and allowing them to respond quickly to events where they normally had no visibility.

CCRC space availability is limited and demographics are shifting as our society gets older; this means more of us than ever before will be aging at home. But let’s face it, that’s what most of us want to do anyway! Independence is a keyword for almost everyone, although we know that our adult children worry about us we also really don’t like the idea of cameras or microphones or having to wear tracking devices.

Some of us here at Stack have experienced exactly this situation with our own parents and grandparents and this culminated one day with someone saying “I need StackCare for my Mom!”. As we talked to more people we came to understand the scale of worry and anxiety that folks have not knowing if their Mom, or Dad, or Grandma, are ok and the fact that they’d really like a simple solution which would fulfill both sides' wishes.

StackCare @home is the result. As I write we’re in Beta testing stages, hence the website overhaul, and we’ll soon be opening the shop with expected first deliveries over the next 2-3 months. (Watch out for specials for early-bird customers!).

Here’s to having a positive impact on seniors’ lives, allowing them to stay in their home as long as possible, and providing peace of mind for their families!

Nigel Mould CEO - StackCare